Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. So, if your order arrives misprinted, damaged, or defective, let us know within 30 days, and we’ll make it right. 

Contact us via email at stargift.giftstore@gmail.com or on the Contact Us page. Remember to attach a picture of the damage and the ID/Receipt of the product. 

For lost packages, reach out within 30 days of the estimated delivery date, and we’ll help with a refund or reshipment. No need to return the damaged product. 

NOT COVERED: Color swaps, change-of-mind returns, or size-changes 

You can always contact us for any return question at stargift.giftstore@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method or get a reshipment of the damaged product within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at stargift.giftstore@gmail.com.